Shipping & Returns
LOCATIONS
We are currently shipping to the following locations:
- Australia
- USA
More global shipping locations coming soon.
PRICING
- $15 AUD standard shipping within Australia
- Free Shipping for orders over $100 AUD
PROCESS
- Orders processed between 7am - 4pm, Monday - Friday
- Orders to be shipped within 1-2 business days
- Once your order is shipped from DIPIXION HQ allow for:
METRO LOCATIONS:
Standard: 2 - 8 business days for delivery
Express: 1 - 3 business days for delivery
REGIONAL LOCATIONS:
(including Western Australia, Queensland and Northern Territory)
Standard: 3 - 10 business days for delivery
Express: 2 - 5 business days for delivery
- If your order does not arrive within applicable working days please contact info@dipixion.com and we'll aim to resolve your issue urgently.
RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All approved returns will be issued a Store Credit. DIPIXION will only provide you with a full refund of the product you purchased from us online if the product: Is deemed faulty, not of acceptable quality, or unsafe; or does not match descriptions made on the site.
All returns and refunds are shipped at the expense of the customer. If however your item was faulty and you qualify for a refund we will reimburse your return shipping costs once the garment(s) have been received.
To be eligible for a return, all goods must arrive in their original, unworn (no perfumes) and resalable condition including tags still on the tee and boxes etc. In the case that your items are returned without the original packaging and requirements stipulated above not met we will not process your return. All requests are reviewed on a case by case basis and this may take up to 7-15 working days. We will not refund duties, taxes or shipping charges.
In addition to anything in this Return Policy, we will also provide a return or a refund in the event that you are entitled to one under the provisions of the Australian Consumer Law.
To initiate return/refund with us please email info@dipixion.com to commence dialogue.
